Return & Exchange Policy
EXCHANGE AND RETURN PROCESS
Return or exchange requests can be initiated through our website by following the
instructions provided.
Initiate your Return or Exchange through Orders section in Account page.
Once a request is submitted, it will be reviewed by our team. Requests are
typically approved or rejected within 24-48 hours.
• Reverse pickup will be arranged only after the request has been approved.
• Please ensure that all products are securely packed in their original packaging, as received at the time of delivery.
• Shipping and COD charges are non-refundable.
EXCHANGE AND RETURN WINDOW
• We offer exchanged/returns within 7 days from the date of delivery for all
eligible orders.
• Requests raised after 7 days of delivery will not be accepted under any
circumstances.
EXCHANGE AND RETURN GUIDELINES
• Defective or damaged product: Eligible for free replacement or full refund.
• Wrong Product received: Eligible for free replacement or full refund.
• Wrong size sent due to our error: Eligible for replacement or full refund.
• No extra charges: We cover the cost, once the issue is verified.
ELIGIBILITY FOR EXCHANGE/RETURNS
To qualify for an exchange, the product must:
- Be unused and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Be free from stains, perfume smells, makeup marks, sweat stains, damage,
alterations, or any signs of usage
All exchanged products undergo a mandatory quality inspection upon arrival at
our warehouse.
Heft & Hush reserves the right to reject any exchange request if the product
does not meet the above conditions.
DAMAGED, INCORRECT OR MISSING PRODUCTS
If your order arrives damaged, incorrect, or incomplete, please contact us as
soon as possible.
- An unboxing video is required for claims involving missing or incorrect products.
- The video must clearly show the package being opened from its sealed condition.
- Claims without a valid unboxing video may not be accepted.
EXCHANGE & RETURN FEE
- Size exchanges are available for a flat fee of ₹149, covering pickup and delivery of the replacement.
- Exchanges are subject to size availability.
- The replacement will be dispatched after the returned product passes quality inspection.
- The ₹149 exchange fee is non-refundable.
PRODUCT APPEARANCE
Slight colour variations may occur due to lighting, photography, or individual
screen settings. Such variations are not considered manufacturing defects and
are not eligible for exchange or return.